Welcome
These Terms & Conditions explain how counselling, coaching and related services are provided by Toni Denton Counselling & Coaching.
By booking or attending an appointment, you agree to these Terms & Conditions.
Please read them carefully and ask if anything is unclear.
About My Services
I provide:
All services are delivered professionally, ethically and in accordance with relevant professional standards.
Professional Membership
I am a BACP Accredited Counsellor and work within the British Association for Counselling and Psychotherapy (BACP) Ethical Framework.
Where coaching services are provided, I also work in accordance with recognised coaching ethics and good practice.
Booking Appointments
Appointments can be booked through my website, practice management system, email or another agreed method.
Appointments are confirmed once a booking has been accepted.
Please ensure your contact details remain up to date.
Fees
Current fees are published on my website.
Fees may change from time to time. Existing clients will be given reasonable notice of any fee changes.
Payment is normally required before or on the day of your appointment unless another arrangement has been agreed.
Cancellations and Missed Appointments
If you need to cancel or rearrange an appointment, please provide at least 48 hours' notice.
Where less than 48 hours' notice is given, or an appointment is missed without notice, the full session fee may be charged.
Fees may be waived in exceptional circumstances at my discretion.
If I need to cancel your appointment, I will offer an alternative appointment as soon as reasonably possible.
Late Arrival
If you arrive late, the session will usually finish at the agreed time.
If you are more than 15 minutes late without making contact, the appointment may be treated as a missed session.
Online Sessions
Clients are responsible for ensuring they have:
If technology fails, I will attempt to reconnect or agree an alternative arrangement.
Confidentiality
Everything discussed during counselling or coaching is treated confidentially, subject to the limits explained in my Confidentiality Policy.
Examples where confidentiality may need to be broken include:
Where possible, this will be discussed with you first.
Records
Brief records are kept in accordance with professional requirements and UK data protection legislation.
Further information can be found in my:
Privacy Policy
Client Privacy Notice
Confidentiality Policy
Communication Between Sessions
Communication between sessions is intended for administrative matters such as:
booking appointments;
cancellations;
invoices;
sharing agreed resources.
Email, text messages and voicemail are not monitored continuously and should not be used for urgent support or emergencies.
Crisis Support
Toni Denton Counselling & Coaching is not a crisis service.
If you require immediate support, please contact:
999 if someone is in immediate danger
NHS 111
your GP
your local NHS Mental Health Crisis Team
Samaritans on 116 123
Suitability of Services
Counselling and coaching may not be appropriate for everyone.
Where I believe another service would better meet your needs, I may recommend an alternative form of support or refer you to another professional where appropriate.
Coaching
Coaching focuses on helping clients move towards personal or professional goals.
Coaching is not therapy and is not intended to diagnose or treat mental health conditions.
Where appropriate, I will discuss whether counselling, coaching or another service is likely to be the best fit.
Client Responsibilities
Clients agree to:
attend appointments on time where possible;
treat me with courtesy and respect;
provide accurate information relevant to their support;
inform me of changes to contact details;
pay agreed fees on time;
let me know if they are unable to attend.
My Responsibilities
I will:
provide a safe, respectful and non-judgemental environment;
work within my professional competence;
maintain appropriate professional boundaries;
protect your confidentiality;
undertake regular supervision and continuing professional development;
maintain appropriate professional insurance.
Equality, Diversity and Inclusion
I am committed to providing an inclusive, neurodiversity-affirming and non-discriminatory service.
Clients will be treated with dignity, compassion and respect regardless of age, disability, gender identity, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.
Where reasonable adjustments are needed, I will do my best to accommodate them.
AI and Technology
I use AI only for limited administrative and creative tasks.
I do not upload confidential client conversations, notes or identifying personal information to AI systems.
Further information is available in my How AI Supports My Practice statement.
Website Content
Information provided on this website is intended for general information and educational purposes.
It should not be considered medical, psychiatric or legal advice and should not replace advice from an appropriately qualified professional.
Intellectual Property
Unless otherwise stated, all content on this website, including text, resources, workbooks, graphics and branding, is the intellectual property of Toni Denton Counselling & Coaching.
Materials may not be copied, reproduced, distributed or used commercially without prior written permission.
Resources provided for clients are for personal use only unless otherwise agreed.
Limitation of Liability
While reasonable care is taken to provide accurate information and professional services, I cannot guarantee specific outcomes from counselling or coaching.
Nothing within these Terms & Conditions limits liability where it would be unlawful to do so.
Changes to These Terms
These Terms & Conditions may be updated from time to time.
The latest version will always be available on my website.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the jurisdiction of the courts of England and Wales.
Toni Denton Counselling & Coaching
Leeds West Yorkshire
Copyright © 2024 Toni Denton Counselling & Coaching - All Rights Reserved.
counselling & coaching with Toni